Here are the possible causes:

You may need to wait up to 45 days as some merchants report sales infrequently (this waiting period is to all merchants time to process refunds and returns).

If you leave our website and then complete a purchase via a different portal, it may interfere with the cash back tracking.

For certain transactions such as rental cars and hotel bookings, the cash back is earned only at the time of payment, not when reserved.

If you make a repeat purchase from a merchant, you must always do it through Rewards21 in order to receive the cash back each time.

If you complete your purchase with the merchant on the phone or in the store, you will not earn the cash back.

If you use Private Browsing mode at the time you are using Rewards21 or the merchant site, it may interfere with the cash back tracking.


Still have questions? Contact us